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Read What’s New on the Rapid7 Blog

Metasploit Weekly Wrap-Up
Metasploit has added exploit content for the glibc LPE CVE-2023-4911 (AKA Looney Tunables) and RCE exploits for Confluence and Vinchin Backup and Recovery.
Zachary Goldman
Dec 22, 2023
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Securely Build AI/ML Applications in the Cloud with Rapid7 InsightCloudSec
Advancements in Artificial Intelligence and Machine Learning have marked a transformative era, influencing virtually every facet of our lives. As society embraces these advancements, the implications of Generative AI and LLMs extend across diverse sectors.
Kathryn Lynas-Blunt
Dec 22, 2023
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What’s New in Rapid7 Products & Services: 2023 Year in Review
Throughout 2023 Rapid7 has made investments across the Insight Platform to further our mission of providing security teams with the tools to proactively anticipate imminent risk, prevent breaches earlier, and respond faster to threats.
Margaret Wei
Dec 21, 2023
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